Help Centre

What kind of help do you need?
illustration of a telephone

Need Urgent Help or Support?

Getting Help and Support
SilverCloud is not an emergency service. E-mails are usually checked Mon-Fri between the hours of 9am and 5pm. Please note that your supporter will not review any information until you next review date.

In case of emergency please go to your local Accident and Emergency department or contact the following telephone helpline numbers:


Samaritans
116 123 24/7 365 days per year or email jo@samaritans.org
SANE line
0300 304 7000 Open 6pm - 11pm every day. SANE line is a national out-of-hours telephone helpline offering support and information for people affected by mental health problems
24-hour National Domestic Violence
Freephone Helpline 0808 2000 247 (Staffed 24 hours by trained females)
NHS 111
Alternatively in an emergency situation please call 999.